Covid - 19 Coronavirus Update

If you need to order your contact lenses off us during the Covid-19 crisis you can  order them through a temporary online shop we have set up through one of our sister practices (Geoff Steven and Sons) with the following link:

 

You can pay for the lenses through that website and we will post them to your house.  If you are one of our existing patients you will not need to enter your prescription as we will have it on file in the practice.

IMPORTANT UPDATE -

Due to the current Coronavirus COVID-19 situation, advice from the Government and our governing bodies confirms we are a key service but are now only able to offer emergency consultations. ie. A sudden drop in vision, broken spectacles etc.  Rest assured we will still be taking care of you during this difficult time.

 

We are able to offer telephone consultations with our Optometrists, who are also fully qualified Independent Prescribers, an additional qualification which enables them to prescribe medication as necessary for acute optical conditions. These appointments can be arranged Monday to Saturday by contacting us on  0191 477 1357 (it will redirect to our sister practice in Hexham where the phone lines are being manned during this crisis) or emailing hexham@geoffstevenandsons.co.uk  (Our sister practice).  If our optometrist believes it is necessary for you to visit the practice, they will arrange this for you and advise the protocol around that. 

 

If you need further supplies of contact lenses or solutions, please request these on 0191 477 1357 or hexham@geoffstevenandsons.co.uk or, alternatively, we have set up a temporary website on www.geoffstevenandsons-shop.co.uk so you can buy them online through us and we will post them to you (again this website is for our sister practice in Hexham but can also be used by Hampton Graves patients).

 

During this time, our phone lines will be staffed and we have an answerphone service, however, with far fewer staff due to social distancing, we may not be able to deal with your calls and emails as quickly as you'd normally expect. 

 

For everyone's protection, please do not come to the practice without a pre-arranged appointment as our staff will not be able to assist you. 

We sincerely hope you and your family are safe and well and look forward to seeing you again in the future.

PROFESSIONAL EYEWEAR EXPERTISE AT THE HEART OF GATESHEAD

ARE WE RIGHT FOR YOU?

Looking for a quality Optician you can depend on? Well, look no further. We are Hampton Graves Eyecare. Available when you need us since 1972 in central Gateshead.  If you want:

  • Fully Qualified Dispensing Opticians and the friendliest staff you are likely to meet!  No "retail assistants".

  • Parking right next to our practice.

  • Fabulous niche eyewear from our Europe wide search of Optical trade fairs and shows.

  • 30 day “love your glasses” comfort guarantee.  If for any reason you do not love your glasses from us we will replace the frame and/or lenses for free.

  • An uncompromising approach to sourcing the highest quality varifocals, bifocals and single vision lenses available.

  • Flexible payment options.

 

It is easy to take the next step.  Call us (or book online​) on 0191 477 1357 to make your appointment  or click the button below to get your questions answered...

OUR SERVICES

We'd love to see you

WHAT PEOPLE SAY

Don't just take our word

Mark Sobey

Absolutely A1 service from this company .. Being Diabetic eye screening is extremely important and the level of care, service and help I receive from Hampton Greaves is second to none ! 
Most highly recommended X

Jacqui Rigby

The choice of frames was impressive, the cost of lenses was higher than a well known high street opticians but as we wear varifocals it is definitely worth paying a little bit more for a superior, quality lens. Thank you for your excellent service yet again.

Debbi Clay-McCluskey

Been going here for 41 years. Always brilliant, taken care of my eyesight and my families too. Can't fault them X

Hampton Graves Eyecare

11 High West Street

Gateshead

Tyne and Wear

NE8 1EH

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